Energyly device sales are for lifetime with one year manufacturing warranty. After warranty yearly annual maintenance contract plans are available. Remote monitoring plans are yearly contracts and depend on the frequency of data monitoring.
All data is stored and operated in physical servers, managed by Energyly and hosted in professional data centers. Data is replicated in real time to multiple servers to guarantee high availability upon hardware or network problems. Also there is a daily Backup made of the most critical data.
Support is available to all users through our support website. Here you can file support tickets as well as search our documentation. We thrive to offer a world-class support service so you can rest assured someone will always be available to help you.